Product maintenance application process

SING DR's main products are available from the date of purchaseAll customersBasic: 1 year / Member Dr Care +: 2 yearsMaintenance services are available. You only need to make an appointment in advance and go to any of our stores to arrange maintenance.

※ All defective products do not provide instant one-to-one exchange service

Due to staff shortage, we are unable to accept any unscheduled product maintenance. We hope to focus on handling individual cases. The whole process takes timeAbout 14 to 21 working days, depending on the manufacturer and product supply.

Maintenance application steps

1. fill in Product Maintenance Form(Please provide correct information).
2. After completing the form, you can return the defective product.
   (It is recommended to indicate the order number, name, contact information and the words "defective goods replacement" on the outer packaging)
3. If you choose SF Express, please provideSF Express order number。
4. If you choose to go to the store in person, please bring the product to the designated location.
5. We will conduct a simple test and send it back to the manufacturer for processing. After receiving the new product, we will notify the customer via WhatsApp to pick it up or arrange for delivery.

SING DR Dr Care + 2-year extended warranty (members only)

Dr Care + Maintenance PlanProvide longer and more comprehensive protection.

During the Dr Care + period, regardless of whether the damage is man-made or not, the product will be directly replaced with a new one instead of repairing the existing product.

Valid for 2 years from the date of purchase and covers all purchases on singdr.com.

This program is for members only.

Basic "one-for-one" maintenance

If the product has any quality problems not caused by human factors during the warranty period, you can enjoyFree one-for-oneMaintenance service.

• After-sales period: 1 year from the date of purchase (or as indicated on the product page).
• Only replacement of new products is provided, no repair service is provided.
• Must present receipt and warranty certificate/serial number (if any).

Sing Dr reserves the right to change the above terms at any time. In case of any dispute, the decision of the company shall be final.