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Frequently asked questions
Frequently Asked Questions
Question: Do you have a physical store?
Answer: We have an office where customers can visit to shop or inquire. To avoid any embarrassment for our customers, most of our services are available for purchase on the website.
Question: Are all the products sold on your online store in stock?
Answer: Most of the products we sell are in stock. If you need to make a reservation, our customer service team is always available to assist you.
Question: I don't want others to know what the product is. Can you package it more discreetly?
Answer: Considering customer privacy, we use sealed packaging to ensure that no one other than the recipient can know the contents of the package from the packaging or the invoice.
Question: Why choose Sing Dr?
Answer: The Sing Dr team creates the safest and most reliable adult toy store for you, allowing every customer to shop for quality products with peace of mind.
Question: Why do we need adult toys?
Answer: Sexual activity is an inevitable part of human life. Adding some extra fun toys can make sexual relationships more fulfilling and healthy, liberating the enjoyment of the moment. Sexual activity is also a mysterious language of communication between people. With the openness of society and advancements in technology, the emergence of sex toys allows us to face our needs sincerely while enhancing intimacy during passionate moments with our partners.
Question: How should beginners approach buying adult toys?
Answer: Please rest assured, in addition to detailed introductions on our website, we also have a professional customer service team to answer your questions about sexual needs and the use of toys.
Question: Can you ship overseas?
Answer: If customers need delivery overseas, they can choose to pick up at the office during payment and then contact customer service. The customer service team will select the best and fastest route for the customer, and shipping costs will be calculated. Some areas require prepayment of shipping fees. All overseas addresses outside of China must provide an English address / English name / ID number (or passport). Customers can choose express delivery companies such as UPS, FedEx, DHL, Quantum, EMS, etc., and our company can send on behalf of the customer. All overseas shipping costs must be borne by the customer, and there is no return or exchange service.
Additionally, due to the entry control regulations in mainland China, all products containing batteries, including but not limited to rechargeable adult toys such as vibrating eggs and electric male masturbators, cannot be shipped to mainland China. Please be aware.
Question: If I pay with a credit card, will the statement show that I purchased adult products?
Answer: No, the statement will only show the English abbreviation of our company and will not mention any specific items.
Question: What payment methods do you offer?
Answer: Credit card (Visa / Master), electronic payment (Alipay HK / WeChat Pay HK / Octopus / Payme), Faster Payment System, cash (customers need to visit the office or store to pay).
General Enquiries
Do you have a physical store?
Are all the products sold in your online store ready-made?
I don’t want others to know what the product is, can it be packaged more discreetly?
Why choose Dr Sing?
Why do we need sex toys?
How do beginners start buying adult toys?
Can you ship overseas?
How can I contact customer service?
How to become a member?
Payment Inquiry
What payment methods do you have?
If I pay by credit card, will my monthly statement show the purchase of adult products?
Why is my credit card not accepted?
Your credit card may not be accepted for any of the following reasons:
1. The credit card has expired. Please check if your credit card is still valid.
2. You may have reached your credit limit. Please contact your bank to check if you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Please check if the information filled in the required fields is correct.
If you still have difficulties, it is recommended to call the credit card center for inquiries.
Order Inquiry
How to check order history?
如何查閱訂單紀錄？
Non-account members:
You can check it from the "Order Confirmation Notice" email sent by our store.
Account Member:
You can check it from the "Order Confirmation Notice" email sent by our store; or go to the "My Account" page to find past order receipts and records.
How do I change my billing address?
The billing address cannot be changed once provided.
We can change the shipping address for customers; if the order has already been shipped, the customer will be responsible for any additional costs incurred.
Delivery Tracking
What countries and regions does the delivery support support?
Our store currently only supports shipping to Hong Kong and Macau, and other countries or regions are not supported yet.
What is the order amount for free delivery?
Local delivery is free of Hong Kong SF Express shipping fees for orders over HK$299 (after discount). Global shipping is free for purchases over HK$1000 (based on local currency).
For details, refer to Delivery Methods .
Does the online shopping platform have stores/pick-up points?
Kwun Tong Showroom
Room H1, 3/F, Block H, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong
For details, please visit Store Address .
Can I receive my parcel on the same day?
Generally expected to be delivered in the afternoon to evening.
* Orders are accepted until 9:00 PM on Sunday.
* An additional $30 night delivery surcharge applies for deliveries between 6 PM and 9 PM (charged separately after placing the order).
* Public holidays and inclement weather will result in collection on the next working day.
* Remote areas may not be able to receive items on the same day.
Does home delivery cover the whole of Hong Kong?
This store mainly uses the following express delivery services:
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SF Eexpress
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GOGOX
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LALAMOVE
The above delivery services provide door-to-door delivery in most areas of Hong Kong, including Tung Chung, Ma Wan, Discovery Bay, the airport, and outlying islands. However, some remote areas (including but not limited to: Heung Yuen Wai, Lung Kwu Tan, Sha Tau Kok, and border restricted areas) may not be reachable, or may require additional delivery time and shipping fees.
What SF Express pick-up points are available?
Customers can choose to pick up their packages at any SF Express self-pickup point in Hong Kong. The following are the relevant addresses and information for reference:
※ All information is subject to the real-time situation of SF Express.
Will the waybill information be kept confidential?
This store responds to environmental protection by providing electronic receipts for all orders.
Products will be offered with "confidential packaging service" and carefully wrapped to minimize the risk of damage during transportation, ensuring customer privacy while reducing the risks encountered by the products during shipping to the lowest possible level.
✓ Packed in plain cardboard boxes or SF bags
✓ Confidential shipping information
✓ Protecting privacy, no physical order included
How long does it take to deliver after placing an order?
Select SF Express service order:
Cut-off time: Monday to Sunday at 9 PM
(※ Excluding public holidays and inclement weather)
All in-stock items in our store are generally shipped to SF Express within 1 working day.
According to official SF information, the estimated delivery time is 1 - 2 working days. When the package arrives at the pickup point, SF will send a text notification to the recipient, and they can follow the instructions to collect the package.
※ SF delivery times may be adjusted based on actual conditions such as smart locker inventory, inclement weather, and public holidays.